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Terms & Conditions
Tour Terms and Conditions
Dependant on tour a minimum of people is required to run any of our tours. We will notify you if the minimal numbers have not been met and a full refund will be given along with alternative dates or tours should you wish to move dates
Southern Cross Tours (the operator) operates throughout regions that are remote and maybe effected by weather and road conditions.
The operator will endeavour to adhere to all tour details as published, however, circumstances beyond our control such as road and weather conditions or mechanical failure may require to alter or cancel any route itinerary departure without notice. This is thought with full consideration for your enjoyment. NO REFUND or compensation will be given in these circumstances.
The operator reserves the right to cancel any tour, change vehicle type, alter the itinerary or arrange an alternative operator if necessary.
Southern Cross Tours cannot guarantee pick up or drop off times and are not liable for passenger failure to connect with other services. The operator will not accept responsibility for any problem, complaint or claim resulting from the provision of a service or failure to provide a service by any travel partner, transportation, accommodation or other supplier. Whilst we make every effort to safe guard our clients and their belongings we cannot be held responsible for personal injury or loss due to events, which are beyond our control.
All personal items are carried at the risk of the Passenger. Do not bring valuables, do not bring identity documentation, do not bring passports, Southern Cross Tours and/or its employees accepts no responsibilities, or is liable for any act of omission whatsoever (whether inside or outside their control) for any tour which may result in any loss, damage, detention, diversion or theft in regard to personal belongings, and will be exempt from liability in respect of direct or indirect or consequential loss or damage, irregularity, delay liability and additional expenses, or inconvenience or any other event beyond its control including loss, other services, any acts of God, acts of government or other authorities, delays, strikes or cancellation or changes in itinerary or schedules whatsoever, howsoever by whosoever caused.
There are no secure facilities for personal items, while on tour, you are specifically advised.
All children on any tour must be accompanied by an adult. Children rates are 3-13 years.
Cancellations received within 24 hours of tour departure will attract a 100% cancellation fee (includes no shows).
Cancellations received within 48 hours of departure will attract a 50% cancellation fee.
Cancellation Fee is the total value of the tour/s.
Private Tour and Group Bookings. 5 Business days’ notice required for cancellations or as agreed at time of booking.
A small administration fee may be withheld for refund processing and bank charges incurred.
What our customers are saying
Andrea De Vere
I went on the glow worm tour after dark. Great experience. Our guide – Duff was very professional, friendly and cracked some jokes. Trip was to tamborine mountain – took about 40 mins to get there, walk to Curtis falls while seeing creatures of the night like frogs and trapdoor spiders.
Duff provided vast knowledge of native wildlife.
This is a must see adventure for everyone. Highly recommend!
Thank you southern cross tours.
– June 2021