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Thank you for visiting Southerncrosstours.com.au. We respect and protect the privacy of our users. This policy tells you how we collect and use information.
The purpose of this online service is to provide you with information on Southern Cross Tours, Surfers Paradise, Queensland and related products.
If you contact us we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number.
Please do not give us other personal or sensitive information.
Other than circumstances such as unlawful activity or serious threats to health and safety, we do not share Personal Information. You may opt out of further contact from us at any time.
How we deal with complaints and requests
You may request access to Personal Information about you that we hold and you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date or complete. You may also make a complaint about our handling of your Personal Information. These services are free of charge.
To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.
You can contact us by email, or send your request or complaint to the postal address below. We undertake to respond within 5 days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.
How we protect your Personal Information
This online service is hosted in Australia in secure facilities. We update and test our security technology on an ongoing basis.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
COVID 19 Contact Tracing provision.
We will now collect names of all passengers on Southern Cross Tours. This information will be stored in our system and will only be provided to State and Federal Health Departments on request to help contact tracing and prevent the spread of COVID19.
What our customers are saying
Andrea De Vere
I went on the glow worm tour after dark. Great experience. Our guide – Duff was very professional, friendly and cracked some jokes. Trip was to tamborine mountain – took about 40 mins to get there, walk to Curtis falls while seeing creatures of the night like frogs and trapdoor spiders.
Duff provided vast knowledge of native wildlife.
This is a must see adventure for everyone. Highly recommend!
Thank you southern cross tours.
– June 2021