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Know before you go

Thank you so much for booking a Southern Cross Tour, we have some important information to share with you before you join us on tour. 

Your pick up point

If you have not selected a specific pickup point from our list you will need to contact us to arrange a pick up location and time. 

Call our local reservation number on +61 7 5655 0716  or via email at [email protected] 

Please also contact us to update your phone number if you obtain a local number after arrival.

COVID 19 – Queensland Health Directives.  

Southern Cross Tours operates under QLD Health COVID directives please check for the website for the latest information.

Pick up Time

Please be ready and waiting at least 5 minutes prior to your nominated pick up time. Please be in the hotel lobby or driveway pick up area of the hotel/residence. 

We offer complimentary pick up for all customers from nominated hotels, this may mean a delay of up to 15 minutes due to unforeseeable circumstances.  We will endeavour to contact you via your supplied mobile number to advise of extended delays.

What to wear

There is a walking portion on all tours therefore comfortable walking shoes are recommended.  

Please check with the tour specific information below for more detailed information.

What to bring

Our vehicles carry a limited stock of sunscreen and insect repellent. However, we do ask that you also bring your own if you require it. 

Our vehicles do not have luggage space therefore large bags, prams etc are not able to come on tour, please leave them at your hotel or residence. 

A few key things to bring:

  1. Phone/Camera
  2. Water bottle
  3. Hat
  4. Money for optional activities and meals.
  5. A sense of fun & adventure!

Weather

Our tours operate in almost all weather. Should we deem the conditions unsafe or miserable for our guests we may need to cancel and will advise you.
Please ignore the weather forecast on your phones for the Gold Coast region etc. Depending on your tour we can travel in up to 4 weather regions. Often we can get coastal rain and this does not affect us when we go inland. A majority of our tours are conducted in Rainforest areas so it can rain  from time to time.

*Remember: If it doesn’t rain we don’t have Rainforests and waterfalls*

Light refreshments / Meals

On all Southern Cross Tours we provide light refreshments. If you have any allergies, require Vegan, Gluten free or have other religious requests please advise us by email beforehand so we can cater for you.

For more specific information regarding food and beverage inclusions on your tour, please click below on your tour. 

Infants

If you are travelling with infants we *must* know this at the time of booking so we can provide the appropriate child seat and restraint. Infants will not receive their own meal on tour. 

Prams

Due to limited storage space large prams cannot be stored, however, folding travel strollers and pushchairs may be possible. Please confirm with Southern Cross Tours when you are confirming your pick up time via email or phone.

Cancellations and reschedule

Please note our cancellation policies below. 

– Cancellations are permitted 48 hours or more prior to departure and you will receive a full refund. 

– Reschedules are permitted 24 hours or more prior to departure. 

– No changes are permitted within 24 hours of departure. 100% cancellation charges apply.

Combo Bookings

If you have booked one of our Southern Cross Combos with another activity included please contact us to book your second activity. Phone +61 7 5655 0716  or via email at [email protected] 

More activities on the Gold Coast

Why not upgrade your Southern Cross tour to include other activities? We have some great deals available for Aquaduck, Hot Air Balloon and Paradise Jet Boating just ask our team.

Frequently Asked Questions

If you have another query please check our FAQ’s here  

For assistance with any of the above, or if you have any other queries please call us on +61 7 5655 0716. Office is attended from 9am to 5pm, 7 days. 

 

Tour specific information

Tastes of Tamborine Mountain

Clothing & what to bring

In summer months ( October – February) it can be quite cool on the mountain therefore we recommend you dress in layers. It also rains a lot – which is what creates our beautiful rainforests!

  • Apply and bring sunscreen. 
  • You will need a hat and sunglasses.
  • Please bring a light rain jacket if you have one or even a raincoat / poncho. 
  • We have umbrellas on board for heavy showers.

In winter months (June – August) you will need a good jacket to keep the wind and cold out. 

Meals & Refreshments

This tour includes a freshly brewed coffee, a cafe style lunch platter with a glass of wine, beer or juice. We also include a spirits tasting.

We recommend you bring a water bottle that can be refilled throughout the day.   

For more information on Tamborine National Park. 

Scenic Rim, Farm, Food & Wine Experience

Clothing & what to bring

In summer months ( October – February) it can be very warm in the Scenic Rim therefore we recommend you dress in layers.

  • Apply and bring sunscreen. 
  • You will need a hat and sunglasses.
  • We have umbrellas on board for additional shade as well.   

In winter months (June – August) you will need a good jacket to keep the wind and cold out. 

Meals & Refreshments

This tour includes a cafe style morning tea, a tasting paddle of beer and wine tasting.

We will have water on board for you and you are invited to buy lunch at the Scenic Rim Brewery. Please feel free to take a look at the menu in advance.

We recommend you bring a water bottle that can be refilled throughout the day.

Lamington National Park, O'Reilly's & Vineyard Tour

Clothing & what to bring

In summer months ( October – February) it can be very warm in the Scenic Rim therefore we recommend you dress in layers.

  • Apply and bring sunscreen. 
  • You will need a hat and sunglasses.
  • We have umbrellas on board for additional shade as well.   

In winter months (June – August) you will need a good jacket to keep the wind and cold out. 

Meals & Refreshments

This tour includes light refreshments. We recommend you bring a water bottle that can be refilled throughout the day.   

You also have the opportunity to buy a coffee or tea at Canungra mid morning then lunch at Canungra Valley Vineyard. Please feel free to check the lunch menu in advance – Weekend Menu and Weekday Menu 

For more information on Lamington National Park 

Natural Bridge & Springbrook Waterfalls Tour

Clothing & what to bring

In summer months ( October – February) it can be quite cool in the rainforest therefore we recommend you dress in layers. It also rains a lot – which is what creates our beautiful rainforests!

  • Apply and bring sunscreen. 
  • You will need a hat and sunglasses.
  • Please bring a light rain jacket if you have one or even a raincoat / poncho. 
  • We have umbrellas on board for heavy showers.

In winter months (June – August) you will need a good jacket to keep the wind and cold out. 

Meals & Refreshments

This tour includes light refreshments. We recommend you bring a water bottle that can be refilled throughout the tour.   

For more information on Springbrook National Park.

Evening Rainforest & Glow Worm Experience

Clothing & what to bring

In summer months ( October – February) it can be quite cool on the mountain at night, therefore we recommend you dress in layers. It also rains a lot – which is what creates our beautiful rainforests!

  • Please bring a light rain jacket if you have one or even a raincoat / poncho. 
  • We have umbrellas on board for heavy showers.

In winter months (June – August) you will need a good jacket to keep the wind and cold out. 

Meals & Refreshments

This tour includes cafe style supper and a hot drink. We recommend you bring a water bottle with you as well. 

For more information on Tamborine National Park. 

What our customers are saying

Southern Cross Tours Gold Coast
4.9
Based on 118 reviews
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Andrea De Vere

I went on the glow worm tour after dark. Great experience. Our guide – Duff was very professional, friendly and cracked some jokes. Trip was to tamborine mountain – took about 40 mins to get there, walk to Curtis falls while seeing creatures of the night like frogs and trapdoor spiders.
Duff provided vast knowledge of native wildlife.
This is a must see adventure for everyone. Highly recommend!
Thank you southern cross tours.

– June 2021

Rajkumar Krishnaswamy (Raj)

Our family did the Springbrook guided tour visiting waterfalls & lookouts including the Natures bridge falls. Fantastic guided tour by Trent who was knowledgeable of the area and very friendly. Will recommend Southerncross tours 👍
– January 2021

lily mirabito

Aaron was a fantastic guide. The treetop climb was a highlight. Got to experience the best of Gold Coasts nature parks. 10/10 would recommend.
– June 2020

Southern Cross 4WD Tours
4.7
Based on 107 reviews
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