Access
Statement

Southern Cross Tours Access Statement

At Southern Cross Tours we aim to ensure everyone’s experience is as enjoyable as possible. We are committed to creating an inclusive environment and will do our best to accommodate the needs of all our guests. In this statement, we aim to accurately describe our offering so you can decide which tour experience will suit your specific requirements.

Our Vehicles

We use two vehicles for our tours. Our 16 seater Mercedes Sprinters are higher than a normal vehicle. They have step access with grab bars on either side of the door.
Southern Cross Tours van showcasing accessibility features, captured from the main door side to illustrate step height from the ground

The bottom step is 42 centimetres from the ground. If needed, we will place a box on the ground to reduce the height of the first step.

Our other vehicles are smaller and sit closer to the ground. The first step is 36 centimetres from the ground.

Southern Cross Tours van displaying accessibility features, emphasizing the large grab bar on the right side of the steps and a smaller handle on the left side of the door opening

There is a large grab bar on the right side of the steps and a smaller handle on the left side of the door opening.

Our vehicles have limited storage areas, so mobility scooters, wheelchairs and prams cannot be stored. Canes, walking sticks and crutches can be carried in the vehicle.

Pick Up Service

Southern Cross Tours has regular pick up points. They vary by tour and include: The Star, Broadbeach Crown Plaza, Broadbeach Circle on Cavill, Surfers Paradise QT, Surfers Paradise Sheraton Mirage, Main Beach Australia Fair, Southport Helensvale Station Nerang Station Contact us by phone or email to confirm your nearest meeting point. Where private tours are booked, we will pick up from alternative locations.

The Experience

All tours are designed to be unique, and we do our best to ensure all guests needs are met.

The tours range in length and prices and start at various times throughout the day and evening.

Our tours are fully guided and our experienced guides can offer additional assistance if required.

We can provide an arm to hold and additional commentary to people with vision impairment or written commentary for those with hearing impairment.

Service animals are welcome. Please let us know at the time of booking if you will be bringing one along.

We are happy to work with you to ensure you thoroughly enjoy your experience.

Booking

You can book directly from our website, but if you have access requirements, we recommend you phone us on +61 7 3067 6557 to make your booking. Southern Cross Tours offers a 50% discount to Companion Card holders when joining their companion on a tour.

Amenities

There are restroom stops on each tour. However, there are may not be accessible toilets on all tours. Please refer to tour specific details below.

Refreshments are available and vary between each tour.

Tour Specific Accessibility Summary

Southern Cross Tours are not suitable for people who require the use of wheelchairs. Unfortunately, we are unable to store walking frames, wheelchairs or other mobility aids on the coach.

For full details on the accessibility of our tours please visit our access statement.

Depending on the tour there are different standards of rainforest walks with our four experiences.

Please see below for a summary of each tour and walk showing timing, distance, and track grade.

Lamington National Park, O’Reilly’s & Vineyard Tour

Restrooms are located at all stops on the tour. The longest period between restrooms is approx. 60mins depending on your pick location.

Walks: Lamington National Park Canopy Treetop Walk

Durationapprox. 30 minutes
Distance: 900 meters
Grading*: Grade 2

Notes: The entire walk is either timber boardwalk or 9 sections of timber suspended bridge. The walk is suitable for prams and walkers. The walk takes the same path out and back along the boardwalk. If at any point guests find the walk too difficult or do not wish to walk the entire distance they can stop and wait for the group to return or make their way back to the starting point.

Natural Bridge & Springbrook Tour

Restrooms are located at all stops on the tour. The longest period between restrooms is approx. 60mins in the morning depending on your pick location.

Walk: Natural Bridge Circuit

Durationapprox. 1 hour
Distance: 1 kilometer
Grading*: Grade 2

Notes: Paved surface. 150 stairs over the course of the walk. An easier alternative route can be taken to the waterfall but is susceptible to weather and access can be blocked. If you have concerns please contact us via email or phone 24 hours prior to the tour to discuss.

Walk: Purling Brook Falls Lookouts

Duration25 minutes
Distance: 500 meters
Grading*: Grade 3

Notes: We will not be doing the full circuit but walking to two lookout points. There are several steps but the path is paved. Grading of 3 is specific to the whole 2 hour circuit.

Walk: Best Of All Lookout

Duration30 minutes
Distance: 600 meters
Grading*: Grade 2

Notes: Sealed track with a few short and steep inclines. Fine for Pram and walkers. 2 steps onto viewing platform.

Walk: Canyon Lookout

Duration10 minutes
Distance: 100 meters
Grading*: Grade 1

Notes: Viewing 3 waterfalls at this location only involves a short walk from carpark to view point.

Evening Rainforest & Glow Worms Experience

Restrooms are available at the national park. The longest period is approx. 1:25 hours after pickup depending on your pick up location. 

Walks: Joalah Section – Curtis Falls Walk

Duration45 min to 1 hour. Walk normally takes 30 minutes but slowed down to a leisurely stroll while the guide explains flora and fauna.

Distance: 1.1 kilometers return
Grading*: Grade 3

Notes: Rough surface. 150 stairs over the course of the walk. Not suitable for a wheelchair or pram.  The walk to the waterfall and back takes the same path. If at any point guests find the walk too difficult or do not wish to walk the entire distance they can stop and wait for the group to return.  There are a few spots to take a seat.

*Key to track standards:

Class 1/Grade 1 Track (Australian Standards):

  • Wheelchair-accessible track with handrails at lookout.

 

 Class 2/Grade 2 Track (Australian Standards)

  • Easy level track, suitable for all fitness levels—no previous bushwalking experience necessary.
  • All junctions sign-posted and may include interpretive signs.

 

Class 3/Grade 3 Track (Australian Standards)

  • Distinct tracks with junctions sign-posted, rough track surfaces with some exposed roots and rocks.
  • Variable in width; muddy sections, steep grades and steps may be encountered.
  • May be partially overgrown; hazards such as fallen trees and rockfalls may be present.
  • Caution needed at creek crossings, cliff edges and naturally occurring lookouts.
  • Reasonable level of fitness required and ankle-supporting footwear recommended.
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