CALL | EMAIL | CHAT

F.A.Q’s

Frequently Asked Questions

Q. What do I need to bring?

A. Please wear closed-in shoes and comfortable clothing. Bring some additional spending money to purchase any extras along the way.

For tours during the day, we suggest you bring a jacket, water bottle, hat, and sunscreen.

For evening tours, we suggest a warm jacket and water bottle. 

Q. Are Southern Cross Tours suitable for kids?

A. Southern Cross Tours are suitable for all ages. All tours include a leisurely guided walk, so as long as the guest can walk or can be carried during the guided walk they can join the tour. 

Kids love the rainforest and the information and stories we share on the region and its wildlife. 

We have car seats for infants to 8 year olds. Just let us know at the time of booking.

Q. Where do you pick up from?

A. We pick from a selection of Hotels and Apartments on the Gold Coast between Mermaid Beach and Southport. Some tours have additional pick Up locations.

If you are at a private address please let us know by dropping us an email or giving us a call and we can advise your closest pickup location. Suburbs south of Burleigh Heads including Palm Beach, Tweed Heads and Coolangatta are in our pick up area but please check with us first before booking as it depends on the tour and the day you wish to join us for the tour.

Q. Do you pick up from train stations?

A. Yes we certainly do. 

Mt Tamborine Morning Tour – Helensvale Train Station

Evening Rainforest & Glow worm Experience – Helensvale Train Station

Natural Bridge & Springbrook Tour – Nerang Train Station

Lamington National Park, O’Reilly’s & Vineyard – Nerang Training Station

Q. How much does Gold Coast pickup cost?

A. Accommodation pick up and drop off is included in your tour price.

Q. When will I receive my pick up details?

A. We will confirm this after your booking. Feel free to send through an email or give us a call letting us know what day you want to tour and where you’re staying and we will send back all the information you need. Generally tour pick ups start around 30mins prior to the tour start time.

Q. We are staying in Brisbane and want to join your tour. How do we make sure we don't miss out?

A. By Car: If you have your own car you can drive down to the Gold Coast and we can arrange the best pick up point for you. The drive from Brisbane is around 35 minutes.

By Train or Bus: Your best bet is to catch the train to Helensvale or Nerang Train Station depending which tour you are taking. As soon as you walk off the train our vehicle will be out the front. Drop us an email and let us know the day you are planning and we will send you a link to the train timetable. After the tour we can drop you back at the station or we can take you into Surfers Paradise to check out what it has to offer.

Q. What happens if it's raining or going to rain?

A.

We carry big umbrellas in all our vehicles so if it does rain we can keep you covered and dry all day. We have waterproofed our tour and the last thing we want is you to be uncomfortable or unhappy.

When checking the weather forecast be aware that during the course of the day we travel through 3 x forecast Regions, not just the Gold Coast Region. Being a sub-tropical climate, a forecast of a possible shower means that it might shower for ten minutes in one part of the whole Gold Coast region. When it does it can still be 28 degrees.

  • Due to the altitudes of the mountains and the coastal winds etc we can sometimes have 3 seasons in a day.
  • All vehicles have access to smartphones and are aware of the weather at all times.
    Rainforests would not be what they are if it didn’t rain so we may encounter the odd shower but this will not stop us from doing the tour. Our number one motto with the rain is “If it didn’t rain we would not have Rainforests.” 
  • We have been doing these tours for a long time and we want to ensure that you enjoy the day in all weather so you can go home knowing that it was a day well spent.

Q. What happens if it's raining or going to rain?

A.

We carry big umbrellas in all our vehicles so if it does rain we can keep you covered and dry all day. We have waterproofed our tour and the last thing we want is you to be uncomfortable or unhappy.

When checking the weather forecast be aware that during the course of the day we travel through 3 x forecast Regions, not just the Gold Coast Region. Being a sub-tropical climate, a forecast of a possible shower means that it might shower for ten minutes in one part of the whole Gold Coast region. When it does it can still be 28 degrees.

  • Due to the altitudes of the mountains and the coastal winds etc we can sometimes have 3 seasons in a day.
  • All vehicles have access to smartphones and are aware of the weather at all times.
    Rainforests would not be what they are if it didn’t rain so we may encounter the odd shower but this will not stop us from doing the tour. Our number one motto with the rain is “If it didn’t rain we would not have Rainforests.” 
  • We have been doing these tours for a long time and we want to ensure that you enjoy the day in all weather so you can go home knowing that it was not a day wasted.

Q. What vehicle will we be in?

A. Southern Cross has a fleet of 16 seat Mercedes Benz vehicles. They are comfortable and spacious with reclining seats and it is comfortable to stand inside the vehicle when taking your seat.

Q. Do you provide baby seats?

A. Yes we provide baby seats for 18 months to 8 years. If you have a new born baby please feel free to bring your capsule with you. 

Q. Is there food available on tour?

A. On each tour we include light refreshments and you are welcome to purchase a meal at any one of our stops along the way. Just ask your tour guide.

Q. Do you have Gluten free options?

A. We have a gluten free option for the light refreshments on all tours. Please advise us when you make a booking.

Q. What are the physical requirements for walking on tour?

A. Each tour includes a leisurely walk at an easy pace. There are small inclines and a couple of steps on each tour. As long as you are able to walk 250 metres you will enjoy the tour.

Q. What tours will I see waterfalls on?

Q. Which National Parks do we visit?

A. We visit 3 different National Parks on our tours.
1. Tamborine National Park  – Mt Tamborine Morning Tour & Evening Rainforest & Glow Worm Experience.

2. Springbrook National Park – Natural Bridge & Springbrook Tour.

3. Lamington National Park – Lamington, O’Reilly’s and Vineyard Tour.

Q. Can my service dog come on tour?

A. Yes absolutely you service dog can come on tour. Please let our team know at the time of booking.
For more information visit our accessibility page or  Phone 07 5574 5041.

Q. Are there toilet stops along the way?

A. Yes there certainly is. The longest you will be in the vehicle at any stage will be 1 hour. However, if you need to go just let your tour guide know.

Q. Can I take my luggage on tour with me?

A. Unfortunately the vehicle has limited storage space so luggage can not be taken on tour.

Q. Can I take my pram or stroller?

A. Unfortunately the vehicle has limited storage space that will not allow for a pram or stroller. 

Q. Are you available for private tours or charter hire?

A. Southern Cross Tours is available for charter from both Gold Coast and Brisbane. We can guarantee a quality product, not just a bus tour.

We have a range of exclusive itineraries for you to choose from. 

Southern Cross Tours is an award-winning tourism business offering nature-based tours since 1994. The standard of tours we operate on this platform was the basis for delivering quality day tours to people that want to explore the Gold Coast Hinterland.

 

Q. Is Southern Cross Tours COVID SAFE?

A. Southern Cross Tours is COVIDSafe. Our tours operate under the highest levels of health and safety practices and in accordance with industry and QLD Health guidelines.

 

Q. What's your cancellation policy?

A. Cancellations received within 24 hours of tour departure will attract a 100% cancellation fee (includes no shows). If you are in a declared hotspot we will place your booking on hold till you are able to travel. 

Cancellations received within 48 hours of departure will attract a 50% cancellation fee.

Cancellation Fee is the total value of the tour/s.

Q. What else is there to do on the Gold Coast?

A. There is so much to do on the Gold Coast! We have a group of great friends who are all family owned businesses and offer exceptional experiences. Head to our Partners Page.

What our customers are saying

Southern Cross Tours
4.9
Based on 70 reviews
powered by Google

Andrea De Vere

I went on the glow worm tour after dark. Great experience. Our guide – Duff was very professional, friendly and cracked some jokes. Trip was to tamborine mountain – took about 40 mins to get there, walk to Curtis falls while seeing creatures of the night like frogs and trapdoor spiders.
Duff provided vast knowledge of native wildlife.
This is a must see adventure for everyone. Highly recommend!
Thank you southern cross tours.

– June 2021

Rajkumar Krishnaswamy (Raj)

Our family did the Springbrook guided tour visiting waterfalls & lookouts including the Natures bridge falls. Fantastic guided tour by Trent who was knowledgeable of the area and very friendly. Will recommend Southerncross tours 👍
– January 2021

lily mirabito

Aaron was a fantastic guide. The treetop climb was a highlight. Got to experience the best of Gold Coasts nature parks. 10/10 would recommend.
– June 2020

Southern Cross 4WD Tours
5.0
Based on 2 reviews
powered by Facebook

Connect With Us

Facebook
Instagram-01
Youtube
Messenger
Gold-Coast-Hinterland-Bus

© Southern Cross Tours - Trusted for 25yrs | ABN: 13 650 017 539 | Website Built by Boost Tourism